RHA Furniture: How Skills Are Evolving in Contract Furniture Procurement and Project Management

At RHA Furniture, they’ve been working in the contract furniture industry for over 30 years. Over that time, they’ve seen a major shift in how projects are delivered – and in the skills needed to succeed – driven by evolving design trends, new technologies, and rising client expectations.

In the past, RHA Furniture’s role focused largely on sourcing contract furniture and managing procurement for hospitality, leisure, and corporate spaces. Today, however, success requires a far broader and more technical skill set. Digital platforms, sustainability priorities, and increasingly complex design briefs have transformed the way we work.

Design, Technology and New Skill Demands

Design and technology have been key catalysts for this shift. Clients now expect partners who can engage early in the design process, interpret technical drawings, ensure compliance, and deliver sustainable solutions – while still maintaining an eye for aesthetics and functionality.

Digital project management platforms now enable us to collaborate seamlessly with clients, designers, and manufacturers across the UK and Europe. RHA Furniture also work closely with their sister company in the EU, which helps us manage European sourcing and cross-border procurement – giving us greater flexibility and ensuring smooth delivery on international projects.

At the same time, sustainability has become a non-negotiable part of project delivery. Clients regularly ask for detailed information about material sourcing and environmental impact. This requires the team to stay informed on certifications, source sustainable timber, and work only with manufacturers who share their commitment to responsible practices.

Skills in Action: A Recent Case Study

A great example of this evolution is a recent hotel project led by their Contract Manager, Gary. The brief involved designing and delivering multiple bespoke joinery pieces – such as wardrobes, tea and coffee stations, and built-in shelf units – each tailored to specific room layouts.

The project demanded detailed coordination across multiple teams, a deep understanding of materials, and the ability to translate design intent into production-ready solutions that met both aesthetic and regulatory requirements. These are exactly the kinds of skills that today’s procurement professionals must bring to the table.

The Skills the Next Generation Needs

For those entering the contract furniture and procurement space today, we believe the following capabilities are essential:

• Materials expertise – Knowing what performs well in high-traffic hospitality and commercial settings.
• Technical fluency – Understanding drawings, specifications, and industry standards.
• Digital literacy – Confident use of project management and collaboration tools.
• Procurement and negotiation – Managing complex supply chains, contracts, and budgets.
• Sustainability awareness – Supporting clients in making informed, responsible choices.
• Communication skills – Collaborating effectively with designers, clients, and production teams.

Committing to Continuous Learning

This is an industry that rewards adaptability and a commitment to continuous learning. RHA Furniture are constantly updating their knowledge – from fire and safety regulations to new materials and innovations in sustainable manufacturing. This ongoing learning allows them to provide clients with informed guidance and ensure that every project is delivered to the highest standard.

At RHA Furniture, they’re proud to invest in the skill development of their team. They believe that fostering future-ready skills is not just good for business – it’s essential for delivering a service that is professional, personal, and trusted.

As our industry continues to evolve, investing in new capabilities will be key – not only to meeting client expectations, but to shaping a more sustainable, collaborative future for the sector.

If you’re planning a new project and need guidance on procurement or bespoke solutions, RHA Furniture are always here to help – whether that means selecting the right products, managing timelines, or ensuring every piece arrives exactly as envisioned.

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